Refund, Return & Cancellation Policy
At Glamozo, we value your trust and strive to provide you with the best shopping experience. Please read our Refund, Return & Cancellation Policy carefully before placing your order.
Order Cancellation
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Orders can be cancelled only before they are shipped.
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Once shipped, cancellations are not possible.
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To request cancellation, contact us at care@glamozo.com or via WhatsApp with your order details.
Returns & Replacements
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We accept returns within 5 days of delivery.
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To be eligible, items must be unused, in original packaging, and accompanied by valid proof (photo or video) showing the issue.
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Return is accepted if:
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Wrong item is delivered.
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Item is defective, damaged, or Dead on Arrival (DOA).
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Item has a manufacturing defect.
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Non-Returnable Items:
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Personal care items (trimmers, shavers, earphones, etc.) once used.
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Hygiene-related products.
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Any item not in its original condition due to customer handling.
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Refunds
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Once your return is picked up and inspected, we will notify you of the approval/rejection.
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If approved, the refund will be initiated immediately, and processed as per your payment gateway timelines (usually 3–7 business days).
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Refunds include product value and any shipping charges paid.
Important Notes
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Customers must provide clear photo/video proof of issues to claim returns or refunds.
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In case of replacements, shipping will be free of cost.
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Quality check is mandatory for all electronic returns before approval.